THE VAULT FAQ'S

How do I ensure safe delivery?

We double box every pair of shoes that is sent to our customers. Double boxing eliminates tearing or stealing of shoes.

How do I know my sneakers are authentic?

All products are authenticated by a specialist to ensure 100% authenticity

Email us if you have any question.

How long does shipping take?

All shoes are processed with in 72 hours, 3 days upon purchase.

Domestic delivery is no more than 5 business days

We use UPS to deliver.

How can I return a pair of shoes?

All sales are final on all used product.

Returns are only on brand new shoes within 7 days of Delivery.

Upon return, reason must be submitted to customer care email (in footer)

Can I get a discount?

Yes! We have occasional discounts. Sign up for our newsletter to be updated for new discounts!

Visit the home page to sign up!

Have other question?

Email us at

We will get back to you as soon as possible!